Fahnengärtner Connect
FAHNENGÄRTNER CONNECT (FaCON) is FAHNENGÄRTNER’s customer portal.
It combines modern communication via a service chat with a simple order overview and
a quick way to reorder previous orders with a single click.
Here you’ll find an overview of all our services.
FAHNENGÄRTNER CONNECT (FaCon) is FAHNENGÄRTNER’s customer portal.
It brings together numerous individual modules into a clear and user-friendly service portal, which is constantly being expanded. The customer portal offers you fast and effective communication and an overview of all current and past orders. The service chat replaces email communication where necessary, and you can keep track of all messages at a glance – without the hassle of searching for emails in Outlook.
Overview of all modules in FAHNENGÄRTNER Connect (FaCon)
- 1-click enquiry: Easily reorder previous orders with a single click
- Service chat: Messaging function with attachments and export option
- Order overview: All orders clearly organised
- Draft approvals: Approve drafts online – whenever and wherever you like.
- Status enquiry: Always keep an eye on the current order – production and dispatch status
Customer Portal Login
As an existing customer, you have full access to all our services. You can log in directly using your existing contact details and your customer number.
1-click enquiry
Using the order management and product overview, you can easily view an older, completed order and place it again directly by clicking the ‘Request this order again’ button. A new quotation will be generated for you with the current prices, and production will recommence once you have approved it again.
Your benefits:
- no need to spend time searching for existing designs when reordering
- Full control right from the start
- no need to contact us during opening hours (24/7 service)
- Everything under control with re-approval
Orders are very often reprinted. Many customers do not change their company flags permanently, and with this service we provide a straightforward way to order flags and promotional materials in a matter of seconds.
Service Chat
We are improving communication with our customers and streamlining all email correspondence. In practice, our customers are constantly searching through their inboxes for old orders, confirmations or messages. With the service chat, we make it easier to keep track of everything.
Here, you can simply start a new conversation – whether it’s a general enquiry or one relating specifically to an order. All conversations are saved and are always clearly accessible – without any further distractions.
Your benefits:
- no more tedious searching through your inbox
- all messages linked to a customer number are available – not just your own
- independent of hardware or email programme
Order Overview
In the document management and product overview sections, you will find all orders linked to your customer number – clearly organised and listed chronologically. You can view not only confirmed orders, but also other items such as invoices.
Here is the full list:
- Orders
- Quotations
- Delivery notes
- Invoices
- Credit notes
This gives you a complete overview of your transactions on a single page. With additional filters and search options, searching is a breeze.
Design approvals
Status enquiries
Once you have approved the order, we won’t leave you in the dark – we’ll keep you fully informed here about every stage of production. That way, you’ll always know what’s happening with your order.
Once your order has been produced, you’ll also find the dispatch status of your parcel here.
Yes. Using the ‘1-click enquiry’ feature, you can reopen previous orders – including any existing drafts – and prepare a new quote or order enquiry.
To do this, simply click on the order and you’ll find the ‘Request order again’ button in the details view.
If you have any further questions about the FAHNENGÄRTNER customer portal or require support, you can always ask the sales team for advice.
